Frequently Asked Questions | Shopping & Design Services | 5mm Design

FAQs


Frequently Asked Questions

Do you offer a bespoke joinery service? 

Yes. 5mm Design offers a design and build service for bespoke joinery. Our portfolio of work include:
Bespoke Kitchens
Built-in Wardrobes
TV & Media Units
Display Units & Shelves
Bar Units

We pride ourselves in using the highest quality of materials and expert craftsman cabinet makers to achieve our customers vision. 

For more information, please email info@5mm-store.com with your scope of work.

Can I order custom colours of your products?
 
Yes, we offer made-to-order colour options for our 5mm Design Wall Art, Metal Sculptures, Crystal Sculptures and Vases & Bowls Collections. Please contact us for more information. Minimum quantities and surcharge apply. 
 
If an item is out of stock, can I still order it?
 
Some out of stock items can be ordered. These include Wall Art, Large Sculptures and Vases & bowls Collections. To place an order for an out of stock item, please email info@5mm-store.com. Please note surcharge apply for ordering out of stock items. 
 
How much does delivery cost?
 
For UK orders, we offer complimentary free delivery for orders above £250.00. A delivery charge of £5 will be added to orders of below that value. Please note that the complimentary delivery option does not apply to large heavy items that cannot be sent by mail.
 
For large heavy items such as Sculptural Wall Art and Large Sculptures, delivery cost is calculated on a quotation basis following order confirmation. Our 5mm Design team will be in touch following your purchase with more information. You may also obtain a shipping quote prior to ordering by emailing info@5mm-store.com.
 
Do you ship internationally?
 
Yes. Our shipping rates and zones are as follow:
 
Europe Standard Delivery: £20.00
United States Standard Delivery: £50.00
GCC Countries: £70.00
Russia: £85.00
 
Please note that the above delivery costs do not apply to Wall Art, Furniture and Large Sculptures.
 
I live outside of your delivery zones; can I still order your products and deliver?
 
Yes. We can obtain competitive quotations to deliver worldwide. Please email info@5mm-store.com with your order details.
 

Do you have a physical shop?

No. 5mm Design is an online shopping platform only.
Our mail correspondence address is:
5mm Design
APT 4, 64 Seymour Street
London
W1H 5BW
United Kingdom
Please note that this address is strictly for mail.

Do you offer exchange or refunds?
 
Yes. If for any reason, you are not happy with your product, you can email your request to info@5mm-store.com within 14 days of the original receipt and we will be happy to offer you an exchange or a full refund, minus the delivery cost.


Certain items are excluded from the refund/exchange policy, these include:

Furniture
Wall Art
Books
Made-to-Order Items
Large Sculptures that cannot be sent by mail
Sale Items
 
If you would like us to arrange collection for the items, we will do so and deduct the delivery cost from the outstanding refund balance.
 
Please refer to our Refund Policy on the Check-Out page for full information.
 
What about faulty items?
 
If you have received an item that you believe is faulty, please email info@5mm-store.com with complete description and images of the item and the faulty part within 7 days of receiving the item.
 
Please note that polished metal products may have minor visible marks or ‘scratches’ that may not class as faulty due to the nature of the manufacturing process for polished metals. These do not class as faulty or damaged.
 
Do you offer installation service for your Wall Art and Furniture?

We currently offer installation service for our 5mm Design Sculptural Wall Art and Furniture for orders within London and surrounding areas. The installation cost varies per job spec. Please contact us for more details.
 
Do you offer Trade Accounts?
 
Yes. We take great pride in working with creative trade professionals and developers. Please contact us for information on our trade program. 
 
Can you design and manufacture bespoke furniture if I supply you with a reference image?
 
Yes. We have an in-house design team that specialises in furniture design. We work with Italian manufacturers and we are able design and procure complex projects.
 
Do you offer an Interior Design service?
 
Yes. Our 5mm Design Studio specialises in high-end residential projects from concept to completion worldwide. Our design services are tailored to each project and include:
 
Concept Development
 
We offer complete Interior Design service from concept development to completion that is tailored to the client needs and budget.
 
Space Planning
 
We have an extensive experience in smart space planning and layouts. We offer full CAD drawing services and 3D visuals.
 
Furniture Design
 
We have a passion for creating bespoke furniture and joinery pieces that doubles as both functional and a work of art.
 
Interior Styling
 
We offer complete interior styling services that completes an interior design concept through our close relation with a wide network of exclusive suppliers.
 
To view our 5mm interior design portfolio, please visit www.5mm.co or email us on info@5mm.co  
 

We hope you enjoy your experience discovering our 5mm Design Luxury Home Accessories & Designer Homeware Collections.